WASTE MANAGEMENT LAW BY EXAMPLE OF A SMALL EUROPEAN COMMUNE

The aim of this article was to present the rules governing the waste management system (WMS) and identify the changes emerging as a result of new regulations being introduced by example of Wołomin commune. European, Polish and Czech regulations clearly indicate the value of the hierarchy of waste management (WM). A response to the amended law was the modification of the WMS in communes, including the Wołomin commune. Based on performed analysis and discussions, it can be stated that the municipal waste management system (MWMS) in the commune of Wołomin meets the requirements imposed by the legislator, works efficiently and positively influences the condition of the natural environment. In addition, the information obtained has been generalized and compared with the situation in the Czech Republic (CR). ...

THE USE OF THE SERVQUAL METHOD IN THE ASSESSMENT OF THE MUNICIPAL WASTE COLLECTION SERVICE

The work assessed the quality of services in the field of collection of waste in the urban-rural commune of Wadowice. The research was carried out in 2013-2015. The form of a questionnaire survey was adopted as a research tool. The method used to measure the quality of SERVQUAL services (service quality) defines the discrepancy between the consumer's expectations and the perception of the product. The assumption of this method is to express the quality of services as the difference between the service expected by the client (expected quality) and the service received (purchased quality). The result of the analysis allowed for the assessment of the quality of services provided in the field of collection of waste in the studied commune and the selection of the preferred enterprise by the residents of the Wadowice commune in the aspect of waste collection. Residents of the Wadowice commune show higher expectations as regards the service of receiving municipal waste from their property. They attach great importance to the reliability of the company providing this service. ...